Using the store
Use the EcoHive storefront lawfully and review each listing before ordering. Product photos, condition, accessories, compatibility, shipping, and warranty details can vary by exact unit.
Legal
Terms of Service
Basic terms for using EcoHive, placing orders, and getting support. Last updated: June 28, 2026.
Orders and availability
Inventory and prices can change. Orders may be reviewed, corrected, canceled, or refunded if there is a material listing, stock, payment, address, fraud, or fulfillment issue.
Condition and compatibility
Open-box, refurbished, used, accessory, and replacement-part inventory is not always factory-new. Review the condition label, included items, model fitment, and photos before checkout.
Payment, tax, and shipping
Checkout is handled through Stripe. Sales tax is calculated when applicable based on current tax settings and destination. Scooter shipping adds $40 per shipped scooter unless local pickup is selected.
Returns and warranty
Return and warranty expectations are governed by the listing and the current Shipping & Returns and Warranty pages. Returns require safe packaging and may require photos, videos, charger details, model information, or issue evidence.
Safety
Scooters, batteries, chargers, tires, brakes, and folding mechanisms should be used carefully. Follow local rules, wear proper safety gear, and stop using an item if a safety issue is suspected.
Support
Contact EcoHive with your order number, model, photos, and a clear description when you need help. Do not misuse checkout, reviews, account features, or support forms.