EcoHive Support
Shipping & Returns
Shipping, return labels, packaging responsibility, and support timing.
Shipping
We ship only to the contiguous 48 U.S. states. Orders ship within 2-3 business days, with a 5 p.m. Central Time cutoff, Monday-Friday. We normally use FedEx Ground / Home Delivery; transit time depends on the destination and carrier. Shipping is $40 per scooter. Accessories and parts may ship separately when needed.
Returns
Eligible returns are accepted within 14 days. EcoHive provides a free return label for defective products. For non-defective returns, buyers arrange and pay for return shipping. Keep packaging intact to avoid extra repacking deductions.
Refunds
Refunds are processed within 5 business days after the returned item is received and inspected. Your payment provider may take additional time to post the credit.
Packaging
Keep the original packaging until the item is inspected. The buyer must return the item safely packed; missing packaging, poor repacking, or avoidable damage that creates extra work may be deducted.
Damaged Delivery
Photograph the outer box, shipping label, inner packaging, full item, and damaged area before riding, using, or discarding packaging.
After-Sale Support
EcoHive provides one year of online support after purchase. Replacement parts are not free after the 30-day support window, but may be purchased when available.
Need Help?
Contact us with your order details, scooter model, and clear photos if you need direct support.
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