What we collect
We collect the information needed to run the store: account details, contact forms, order details, shipping or pickup information, support messages, reviews, and basic site logs.
Legal
Privacy Policy
How EcoHive handles storefront information, order-related data, checkout records, and support requests. Last updated: June 28, 2026.
How we use it
We use this information to process orders, provide customer support, send order updates, prevent abuse, improve the website, and meet tax, accounting, security, or legal obligations.
Payments
Card payments are handled by Stripe. EcoHive does not store full card numbers. We receive payment status, transaction references, billing or shipping details, and fraud-review signals needed for fulfillment and support.
Support records
If you send photos, videos, model details, warranty evidence, fitment questions, or pickup requests, we may keep that history so support can respond consistently.
Cookies and logs
The site may use essential cookies, session storage, analytics, and security logs to keep carts, checkout, accounts, and performance monitoring working.
Your choices
Contact EcoHive if you need to ask about account details, order records, privacy questions, or corrections. Some records may be retained for orders, tax, fraud prevention, disputes, warranty review, or legal reasons.