EcoHive Support

Used, Open-Box, Like-New, and Refurbished Condition Labels

How EcoHive buyers should read resale condition labels before comparing electric scooter listings.

Condition labels should help buyers understand risk, not hide it. A resale scooter should not be treated as factory-new unless the exact listing clearly says new and the documentation supports that status.

Common labels

• Open-box: packaging was opened, the item was returned, or the item is no longer factory sealed.
• Like-new: very clean condition, but not automatically factory-new.
• Refurbished: inspected and may have been cleaned, adjusted, repaired, or prepared for resale.
• Used: prior ownership or use should be expected.
• Tested return: a returned item that has been checked before resale.

What buyers should compare

• Photos.
• Cosmetic notes.
• Inspection notes.
• Charger and accessory inclusion.
• App-binding status.
• Warranty language.
• Local pickup availability.

EcoHive's 30-day warranty covers electronic components only. Tires, cosmetic wear, normal wear, user damage, crash damage, water damage, and misuse are not covered.