EcoHive Support
Used, Open-Box, Like-New, and Refurbished Condition Labels
How EcoHive buyers should read resale condition labels before comparing electric scooter listings.
Condition labels should help buyers understand risk, not hide it. A resale scooter should not be treated as factory-new unless the exact listing clearly says new and the documentation supports that status.
Common labels
- Open-box: packaging was opened, the item was returned, or the item is no longer factory sealed.
- Like-new: very clean condition, but not automatically factory-new.
- Refurbished: inspected and may have been cleaned, adjusted, repaired, or prepared for resale.
- Used: prior ownership or use should be expected.
- Tested return: a returned item that has been checked before resale.
What buyers should compare
- Photos.
- Cosmetic notes.
- Inspection notes.
- Charger and accessory inclusion.
- App-binding status.
- Warranty language.
- Local pickup availability.
EcoHive's 30-day warranty covers electronic components only. Tires, cosmetic wear, normal wear, user damage, crash damage, water damage, and misuse are not covered.
Need Help?
Contact us with your order details, scooter model, and clear photos if you need direct support.
Good context helps separate warranty, shipping, setup, and compatibility issues much faster.