EcoHive Support
Error Codes and Warning Screens
How to document scooter error codes, warning icons, and unexpected lock or power behavior before contacting support.
Error codes and warning icons can point to different causes depending on the scooter model. Send the model, photos, and a short video so support can review the issue with the right context.
What to document
- Scooter brand and model.
- Error code or warning icon.
- Battery percentage.
- Whether the scooter powers on, rides, charges, or connects to the app.
- Photos of the display.
- A short video of startup or the warning behavior.
When not to ride
- Brake warning or weak braking.
- Battery, charging, heat, smoke, or smell warning.
- Sudden power loss.
- Loose folding stem or handlebar.
- Repeated controller, motor, or dashboard faults.
Use official manufacturer support and manuals for model-specific code meanings. Forum posts can identify common questions, but they should not replace official diagnosis.
Need Help?
Contact us with your order details, scooter model, and clear photos if you need direct support.
Good context helps separate warranty, shipping, setup, and compatibility issues much faster.