EcoHive Support

When to Contact EcoHive vs the Manufacturer

How to decide whether a resale scooter question belongs with EcoHive support or official manufacturer support.

EcoHive can help with EcoHive orders, condition questions, local pickup, documented support claims, and resale-specific expectations. Some topics still belong with the manufacturer.

Contact EcoHive for

• Order details.
• Local pickup questions.
• Product condition and included accessories.
• EcoHive warranty questions.
• Claim photos and support triage.
• Resale app-binding documentation for EcoHive orders.

Contact the manufacturer for

• Official recalls.
• Manufacturer warranty decisions.
• Manufacturer app account policy.
• Firmware or cloud account decisions.
• Official serial/VIN verification.
• Model-specific official repair instructions.

Best evidence

Keep your EcoHive order number, product page, photos, app screenshots, serial/VIN label when available, and short videos of symptoms.