Battery & Charging Safety Basics

Charging problems and battery concerns should be handled conservatively. Use the correct charger, stay nearby while charging, and stop if anything smells hot, looks damaged, or behaves unusually.

Safe charging basics

• Use the charger intended for the scooter model.
• Charge while awake and nearby.
• Keep the scooter away from beds, paper, boxes, and other flammable material.
• Do not charge if the charge port, charger, cable, or battery area looks damaged.
• Unplug when charging is complete.

Storage basics

• Store the scooter indoors in a dry, moderate-temperature place.
• Avoid leaving the battery empty for long periods.
• Avoid extreme heat, freezing conditions, and wet storage.
• Check the scooter before riding again after long storage.

When to stop and contact support

• The charger or scooter becomes unusually hot.
• The charge port is loose, scorched, wet, or corroded.
• The battery percentage jumps erratically.
• The scooter shows a battery or charging warning.
• The scooter was dropped, flooded, or involved in a crash.

EcoHive's 30-day parts replacement support applies to covered functional electronic issues only. Tires, cosmetic wear, normal wear, user damage, crash damage, water damage, and misuse are not covered.

Need Help?

Contact us with your order details, scooter model, and clear photos if you need direct support.

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